Tech Service

SCM Group Technical Services

In an effort to provide world class results to our customers, we have joined together some of the best and the brightest people in our industry to form a cohesive unit whose main goal is helping our customers succeed in their business. Our diverse backgrounds have allowed us to build on the strengths of one another to bring you a strong company you can depend on as a business partner. With over 50 field service technicians strategically located across North America, our aim is to provide you with fast, quality service and support unrivaled in our industry.

At SCM Group North America, we realize that one of the most powerful ways to attract and keep customers is by delivering superior technical support. Our focus is to give our staff the training and tools they need to make our service second to none in our industry. When contacting our service department, you can be assured that the voice on the other end of the phone is a knowledgeable professional who has been trained to quickly identify the issues you are having and recommend the best course of action to have you promptly up and running.

With one of the strongest and most diverse support teams in our industry, we are there for you from installation, through warranty and beyond, online, by phone or for on-site assistance when necessary. With true dedication to client service, an extensive knowledge in machine operation, customer training classes and parts replacement, we alleviate your operational worries so that you can concentrate on your company’s profitability and success.

We offer a full-time staff of in-house phone support technicians to answer your technical questions plus employees devoted to software support and training. In addition, we have online support where we can link directly to your machine for trouble shooting. Our goal is to get your machine up and running as soon as possible. If trouble shooting over the phone does not resolve your problem, we have a vast network of factory trained technicians located across North America to work on your equipment.

Success is not only about machines but partnering with people that give you superior results. The professionals at SCM Group North America are knowledgeable, patient and sincerely committed to solving any issues you may have. We provide consistent and reliable service with extensive knowledge in parts replacement and machine operation with a true dedication to client service. ;

Please click here to contact our technical service department with any questions you may have.

Services

Plant Layout Consultation

TESTIMONIALS:
"I had the pleasure of being assisted by Jonathan just before Christmas with a technical program with one of our tech 80 CNC Machines. He demonstrated a level of assistance that I have not experienced in this industry before. I will try to purchase only SCM machines in the future if he is an accurate representation of the service I would receive when it matters most.

With his assistance I was able to get the shop up and running again relatively quickly and without having to call in a local technician, which would have been an additional expense.

Mike Vanderland
Spirit Kitchens and Millwork